In 2013, I worked in Hanoi for 3 months and my social insurance premiums were paid by the company, but when I quit my job, I forgot to get the book back. In 2015, I worked in Dak Nong and the company paid my social insurance premiums for 2 years and a half. During my leave at this company, I went there to get the book back in order to pay the voluntary social insurance premium and they informed me that I have not consolidated the 2 payment processes. And then the consolidating cannot be implemented due to problems of updating data on the software and they told me to wait. So, was the answer I got from the district social insurance agency correct, and if yes, how long does it take for my case to be consolidated?