The strategy emphasises that administrative reform must prioritise the interests of people and businesses, focusing on their satisfaction as a key criterion for evaluating the sector's service quality.

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The reform plan highlights the importance of raising awareness, adopting a renewed mindset, and engaging in creative actions. It calls for changes in working styles, promoting the application of digital technology, and advancing digital transformation efforts.

The plan calls on the promotion of electronic transactions, online public services, and the information technology application in administrative procedure reform.

VSS agencies must ensure that social insurance, health insurance and unemployment insurance policies must be handled in a timely, public, complete and correct manner.

The administrative reform tasks must be specific and clearly define the achieved results, the deadline for completion, and the units in charge and accountable.

Relevant agencies must allocate resources and apply specific solutions to ensure the plan’s feasibility.

The general goal of the Plan No 4777/KH-BHXH is to carry out administrative reform synchronously and consistently in administrative procedures, apparatus organisation, public service regime, public finance and the development of e-Government and digital Government.

The VSS looks to build a team of civil servants and public employees who are professional, capable and qualified to meet the requirements and tasks of building and developing e-Government and digital Government.

Five specific target groups have been identified as follows:

1.Administrative procedure reform targets

a) Reduce and simplify at least 20 per cent of regulations and cut down at least 20 per cent of compliance costs related to business activities in documents which were in effect as of May 31, 2020.

b) Complete the innovation of the one-stop, one-stop mechanism in handling administrative procedures towards improving service quality, regardless of administrative boundaries.

Enhancing the application of information technology, reducing travel time, social costs and creating convenience for people and businesses.

c) 100 per cent of administrative procedures under the VSS authority will be handled regardless of administrative boundaries, except for cases where administrative procedures require on-site inspection, assessment and appraisal at the grassroots level.

d) The settlement of 100 per cent of administrative dossiers will be digitised and shared.

e) The level of satisfaction of people and businesses with the VSS service is set to reach at least 90 per cent.

2.Organisational reform targets

In order to satisfy the demands of modernisation and reform, the VSS seeks to create a streamlined organisational structure that is professional, modern, and efficient.
3.Objectives of the civil service reform

It aims to restructure the contingent of civil servants, public employees and workers while improving the quality of those forces in terms of qualifications, capacity and qualities. It also looks to uphold the sense of responsibility and awareness on administrative service in performing their tasks.

4.Objectives of public finance reform

a) Research and offer recommendations on the amendments and supplements to the sector’s financial management regulations.

Using and managing resources in accordance with duties that have been assigned, as well as increasing the effectiveness of using and managing assigned funds and assets.

b) Continue to encourage beneficiaries to receive social insurance and unemployment benefits through non-cash payment methods in urban areas.

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5.Objectives of building and developing e-Government and digital Government

a) Implement Decree No 43/2021/ND-CP dated March 31, 2021 on National Insurance Database. Accordingly, the National Database is built, exploited and used uniformly from central to local levels.

b) 100 per cent of public services eligible for online implementation are provided on the VSS Public Service Portal, integrated on the National Public Service Portal.

At least 50 per cent of online public services for individuals are provided on the VssID app.

c) 100 per cent of people and businesses using online public services are granted identification and electronic authentication in a seamless and unified manner across all VSS information systems.

d) 100 per cent of VSS information systems related to people and businesses are connected and communicated through the National Data Integration and Sharing Platform or other platforms as prescribed.

Information of people and businesses that has been digitised and stored in national databases, specialised databases, and shared with the VSS does not need to be provided again upon performing online public services.

d) Provide open data in accordance with Decree No 47/2020/ND-CP dated April 9, 2020 of the Government on management, connection and sharing of state agencies’ digital data.

e) Maintain interconnection and data sharing between the reporting system of the VSS and the National Reporting Information System.

g) Maintain the sector’s centralised data synthesis and analysis; research Big Data technology, artificial intelligence (AI) for the sector’s management and analysis.

h) 95 per cent of dossiers and documents are signed online on the VSS Document Management and Operation System (excluding documents and results of handling administrative procedures on other professional software, and documents fallen within the scope of State secrets).

i) 40 per cent of social insurance, health insurance and unemployment insurance participants have VssID accounts, of which 30 per cent log in using the VssID application.

The VSS has assigned the Legal Department to coordinate with relevant units to conduct regular inspections on the administrative reform and evaluate the overall performance of local social security offices./.