Accordingly, following the direction of the leaders of the VSS industry, the IT Center stopped deploying the lookup message to phone number 8079, regarding: Looking up the time of participating in social insurance; Looking up the expiry date of the health insurance card; Looking up submitted documents, file status and passwords.

Notice to suspend the deployment of lookup messages to the number 8079 (Illustrative image)

The IT Center requested the social security agencies of the provinces and cities to make announcements within their management areas about the suspension of this messaging service so that a large number of people and employees are aware.

At the same time, local social security agencies shall promote propaganda and guide people to choose and use free and available information channels provided by the VSS to look up and replace. Specifically:

Look up the time of participation in social insurance, Look up the expiry date of the health insurance card via: VssID - Digital Social Insurance application or the online lookup function on the VSS portal (https:// baohiemxahoi.gov.vn).

Look up submitted documents and their status via: Lookup function on the VSS Public Service Portal (https://dichvucong.baohiemxahoi.gov.vn).

Re-issue the password of the electronic social insurance transaction account via: Forgot Password function on VssID Application or VSS Public Service Portal (the password will be provided via the email address that people declare when signing up an electronic social insurance transaction account).

For the case when registering an account without having information about email addresses, people can be supported through the following channels: Make a TK1-TS declaration to declare additional information about email information through electronic social insurance transactions of the unit or the collection agent is managing; Make a declaration of change or addition of registration information using the electronic transaction method in the field of social insurance according to Form No. 02/SD-GD and submit it directly to the nearest social security agency; Directly contact the Customer Service Center for assistance in re-granting the password of the electronic social insurance transaction account.

May any problems arise in the process of implementation, please report them promptly to the IT Center (Division of Management and Software Development) for guidance.

VssID – Digital Social Insurance: Vietnam Social Security’s Mobile Application

In November 2020, the VssID application was officially launched by VSS, marking a significant breakthrough in the agency's digital transformation efforts. After 3 years of implementation, the VssID application has increasingly affirmed and demonstrated its valuable role in providing policy information related to social, health and unemployment insurance; information about participants' involvement and benefits within these insurance programs, as well as various public services for transactions with social insurance offices... This application enables participants to proactively manage their information, directly monitor the organization and implementation of social, health and unemployment insurance policies, ensuring their rights and benefits in these programs.

Vietnam Social Security has continuously innovated, updated, and added numerous new features to the VssID application to ensure its superiority and convenience for users, such as: Providing 7 online public services and facilitating easy access to information about participation and benefits in social, health and unemployment insurance programs with numerous features that help save time and costs for researching, understanding, and interacting with social insurance offices. By monitoring their own participation and benefits of social, health and unemployment insurance policies via the VssID application, participants can directly supervise and protect their own rights and benefits. Especially during the complex developments of the Covid-19 pandemic, using the VssID application has effectively contributed to reducing the risk of Covid-19 transmission.

From June 1, 2021, users of the VssID application can use the digital image of their health insurance card within the application when seeking medical treatment, replacing the use of paper health insurance cards. This implementation aligns with the administrative reform and digital transformation efforts of VSS, providing practical benefits for both health insurance participants and healthcare facilities.

In March 2023, the VssID-Digital Social Insurance application introduced a new feature displaying the unpaid periods for social and unemployment insurance contributions that aims to enhance transparency and public disclosure of information, enabling workers to ensure their rights and benefits.

Not only does VSSID serve domestic workers and businesses, but also this application caters to foreign businesses and employees currently engaged in production, trade, and employment in VSS and Japanese FDI companies regarding the implementation of Social Insurance and Health Insurance policies in the northern region for the year 2023, VSS added the Japanese language option to the VssID application. Consequently, the VssID application now supports four foreign languages in addition to Vietnamese: English, Chinese, Korean, and Japanese. These languages facilitate the usage of features and utilities of the VssID-Digital Social Insurance application for foreign leaders, managers, and employees working in Vietnam.