1. Step 1: For persons seeking medical care services: - A health insurance card holder seeking medical care services shall produce his/her health insurance card stuck with his/her photo; a card without a photo must be produced together with a valid written proof of personal identity stuck with a photo granted by a competent agency. Besides, other papers must be additionally produced (specified in dossier components), depending on each case. - In case of emergency, in order to fully enjoy health insurance benefits at the medical examination and treatment establishment, a patient shall produce his/her health insurance card together with a valid paper stuck with a photo before he/she is discharged from hospital. 2. Step 2: For medical examination and treatment establishments To receive and examine the validity of papers produced by patients; in case of eligibility, to permit the patients to enjoy health insurance benefits right at medical examination and treatment establishments.

At health insurance-covered medical examination and treatment establishments

1. For those who seek medical care services at the primary medical care registration places indicated in their health insurance cards - A valid health insurance card (the original); - To produce one of the following valid personal identity papers stuck with a photo, which is granted by a competent agency: people’s identity card, passport, Party membership card, people’s security card, soldier’s card, trade union membership card, pupil’s card, student’s card, veteran’s card, driver’s license or another valid paper stuck with photo. - For an under-6 child seeking medial care services, to produce his/her health insurance card; in case the child is not yet granted a health insurance card, to produce his/her birth certificate or written certification of birth; in case the child must undergo treatment right after birth but is not yet granted written certification of birth, the head of the medical examination and treatment establishment and his/her father (mother) or guardian shall sign in his/her medical record for settlement with the health insurance agency. - For a body organ donor who is not yet granted health insurance card, to produce the hospital discharge paper issued upon release from hospital after organ donation. - Pending re-grant or renewal of their health insurance cards, the insured who seek medical care services shall produce written dossier receipts-and-result return appointments issued by social insurance agencies (made according to Form No. 01 issued together with the Vietnam Social Security’s Decision No. 999/QD-BHXH of September 24, 2015), which must contain all information as indicated in the insured’s card. Such a written dossier receipt-and-result return appointment shall be valid for 7 days from the date of issuance and must be signed and sealed by the director of a provincial- or district-level social insurance agency; - To additionally produce the written certification of share of cost in the year made according to Form No. 05/BHYT issued together with the Vietnam Social Security’s Decision No. 1399/QD-BHXH in order to be eligible for cost-share exemption in the year when seeking medical care service at health insurance-covered medical examination and treatment establishments of proper levels (if any). 2. Other cases In addition to the papers prescribed at Point 1 above, the following papers must be produced, depending on each case: - In case of transferal to a higher-level medical examination and treatment establishment according to the Ministry of Health’s regulations: A transferal paper as prescribed in Appendix 01 to Circular No. 14/2014/TT-BYT-BTC; - In case of re-examination at the request of a higher-level health insurance-covered medical examination and treatment establishment not through the primary medical care registration place: The medical examination and treatment establishment’s notice of re-examination appointment (higher-level medical examination and treatment establishments may write down the request for re-examination on hospital discharge papers or medical examination booklets) (the original). Each notice of appointment shall be valid for one use within the time limit stated therein. - For a health insurance card holder who is on a working trip, does a mobile job, attends a concentrated training course or temporarily resides (not in the state of emergency), he/she may receive primary medical care at a medical examination and treatment establishment of the same or equivalent level with the health establishment indicated in his/her card and shall produce one of the following documents: working trip paper, decision on sending to study or temporary residence registration paper (the original or copy).

Immediate processing

None