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The importance of operational force- effective coordination and responsibility

The fully online public services of VSS are creating a significant shift in how citizens access social security policies. The digitization of the entire process, from application submission and processing to result delivery, provides many practical benefits. This transformation marks a crucial step towards modernizing public administration and prioritizing citizen-centric services.

Firstly, people significantly save time and costs. Instead of going directly to the local social security office, queuing, and preparing numerous documents, they can complete procedures online, anytime and anywhere. This is especially meaningful for workers far from administrative centers or with busy work schedules, particularly in the context of the current two-tier local government operation. The convenience of online access streamlines the entire process, making it more accessible and user-friendly.

Secondly, transparency and trackability are enhanced. Users can check the status of their documents in real-time, reducing delays or loss. Standardized and public processes also help limit negative occurrences and increase confidence in the system. The ability to monitor progress and ensure accountability builds trust in the reliability and fairness of the social security system.

Thirdly, fully online public services contribute to expanding access to social security policies. Through digital platforms like VssID, people can easily look up their Si & HI contribution and benefit history, thereby being more proactive in protecting their rights.

Furthermore, integration with the national electronic identification system simplifies procedures and reduces redundant paperwork. People only need a single account to perform various services, from registration to benefit receipt.

In the context of national digital transformation, fully online public services not only provide immediate convenience but also contribute to building a modern administration that puts people at the center. This is an important step to ensure that social security rights are implemented more quickly, fairly, and effectively. The shift towards digital services ensures that citizens are well-informed and empowered to manage their social security benefits efficiently.

Serving participants and beneficiaries more effectively

Based on the practical implementation of 10 fully online public services related to SI & HI in Hanoi, it is evident that when the data platform is built synchronously and continuously enriched, and the implementation force is arranged scientifically and professionally, public services not only stop at being "moved to the digital environment" but have also truly operated effectively, bringing practical value to people and businesses.

With a foundation of data and a flexible operational model, along with multiple layers of support from VSS, it is a crucial factor that helps fully online public services operate smoothly from the early days of deployment. This is also a clear demonstration of the shift from management thinking to service thinking - where each process and each official of the VSS system aims towards the common goal of improving the quality of service for participants and beneficiaries of policies.

The implementation in Hanoi is not only significant in the local scope but also opens up an important premise for replicating the model nationwide in the near future. This is the result of the right steps taken by VSS early on. As the number of service recipients of the system increases rapidly over time, VSS recognized the need to apply information technology but to apply information technology to reduce pressure and improve service quality. Therefore, the data system was formed very early and continuously enriched. VSS took a solid step forward, so when directives on digital transformation were issued by the Government, VSS was ready to deploy immediately and effectively.

In the future, with the continued improvement of the data ecosystem, the expansion of fully online public services, and the improvement of the quality of human resources, the VSS system will increasingly contribute effectively to building a modern and transparent administrative system that serves better, is more streamlined, and takes the satisfaction of people and businesses as the highest measure.