At present, most of the management tasks of Soc Trang Social Security Office are carried out by software, helping to strictly and quickly manage and deal with social insurance and health insurance policies for beneficiaries.

All medical establishments in the province connect to the portal of the Soc Trang Social Security Office, helping to manage dossiers of those undergoing health examination and treatment covered by health insurance more effectively.

As a result, social insurance and health insurance benefits are dealt with promptly, ensuring the interests of participants.

Caption: Citizens of Soc Trang Province use health insurance cards via the VssID application in medical examination and treatment.

The Soc Trang Social Security Office has provided public services online at level 4 (the highest level) for all administrative procedures of the Vietnam social security industry; provided 20 public services of the 14 administrative procedures of the Vietnam Social Security via the national public service portal; and provided seven public services via the VssID application. It can be seen that all administrative procedures of the Vietnam social security industry have been carried out in the digital space, helping to reduce travel time and costs for organisations and individuals as well as increase transparency as participants can easily check data and policy benefits.

With the information technology and digital transformation foundation, Soc Trang Social Security Office continued to encourage people to use non-cash payments when getting social insurance benefits or unemployment pensions, creating favourable conditions for participants while raising the satisfaction of organisations and individuals about the service quality and strengthen their trust in social insurance and health insurance policies.

Particularly, in Soc Trang Province, the Social Security Office has proactively disseminated information about the benefits of using the VssID application via public means of communication as well as social networks and guided people on how to install and use the application. Also, social security offices of districts and communes consulted local People’s Committees to disseminate information about the benefits of the VssID application. By using the application, users can supervise employers’ payment for social insurance for employees, contributing to ensuring transparency and preventing delays or evasion of social insurance, health insurance and unemployment insurance premium contributions. This is also considered a direct means of communication to help people fully understand the benefits of social insurance, health insurance and unemployment insurance policies.

Doctor Tran Van A, deputy director of Chau Thanh District’s Clinic, said the use of e-health insurance cards via the VssID application has brought about many benefits for participants and medical establishments. Patients can save time when completing registration procedures. The use of the VssID application in medical examination and treatment contributes to simplifying administrative procedures. Patients no longer need to bring health insurance cards when going to clinics for medical examination and treatment as well as to apply for health insurance cards again if they lose the cards or the cards are damaged or expired, he said. 

Tran Thi Boi Duyen, who underwent a health examination at the clinic, said she just needed to bring her smartphone with the VssID application installed to the clinic for a health check-up. “Using the image of the health insurance card on the VssID application helps me to do procedures more quickly, thus helping reduce the waiting time. I can also use the VssID application to check information about my participation and benefits of social insurance, health insurance and unemployment insurance policies,” she said.

“I can also know the total amount of time that I have delayed the payment of social insurance, health insurance and unemployment insurance premiums as well as find information about those units that have not yet paid social and unemployment insurance via the VssID application,” she said.

Director of Soc Trang Social Security Office Dam Luc Si said in order to successfully carry out digital transformation with the province, contributing to building the e-Government, the Soc Trang Social Security Office will continue implementing the application of the population database, identification and electronic authentication for digital transformation in line with guidelines from the Vietnam Social Security; coordinating with relevant agencies to connect data about birth certification registration and granting health insurance cards for children under six years old; coordinating with the provincial tax department to review, explore and develop social insurance and health insurance participants; sharing data with medical establishments providing health examination and treatment covered by health insurance; and promoting information dissemination and guidance for people to install and use the VssID application.

These are important foundations for the whole social security industry to continue modernising the management apparatus, bringing in benefits for participants and improving the satisfaction of people and businesses, contributing to successfully building œdigital social security in the province./.