VSS rolls out 2026 Administrative Reform Plan, prioritizing digitalization and satisfaction metrics

The plan was issued based on adhering to the overall program of state administrative reform for the 2021-2030 period according to Resolution No. 76/NQ-CP of the Government, the instructions of the Prime Minister, and the administrative reform plan for 2026 of the Ministry of Finance; and at the same time, concretizes the requirements for governance innovation and promoting digital transformation throughout the VSS’s system.

Towards a modern, service-oriented administration.

VSS aims to establish a public administration that serves the people, place citizens and businesses as the primary entities to be served., and consider their satisfaction as the measure of the quality of BHXH agency operations. Simultaneously, it continues to affirm the role of VSS in leading and advising the Minister of Finance in organizing the implementation of SI, HI, and UI policies nationwide.

By the end of 2026, VSS strives to achieve several important targets in administrative procedure reform and digital transformation. Specifically, 100% of eligible administrative procedures will be provided as fully online public services; 80% of administrative procedure records will be processed online; and at least 80% of administrative procedures requiring financial obligations will be implemented with online payments, with online payment transactions reaching 30% or more. Additionally, the people and businesses’s satisfaction level regarding the resolution of administrative procedures and the service of social security office should reach a minimum of 90%

A key task is to reform administrative procedures in conjunction with the strong application of information technology and the effective exploitation of national and specialized databases. VSS will continue to comprehensively innovate the handling of administrative procedures, reduce or replace paper records with electronic data, and implement administrative procedures regardless of administrative boundaries, maximizing convenience for people and businesses.

In addition, the digitization of records and results of administrative procedure processing is carried out synchronously, ensuring that 100% of the valid results of administrative procedure processing are digitized and stored on the system. The operation of the One-Stop-Shop at all levels of Social security offices continues to improve in effectiveness, associated with the one-stop mechanism and interconnected one-stop mechanism according to the Government's regulations.

The Administrative Reform Plan for 2026 also clearly defines the task of continuing to arrange and consolidate the organizational structure of VSS in a streamlined, effective, and efficient manner; reviewing and clearly defining the functions and tasks of the units, overcoming the situation of overlap and avoidance of responsibility.

In parallel with this, VSS focuses on building a team of officials and employees with qualities, capabilities, and prestige, meeting the requirements of tasks in the new period; innovating training and development according to job positions and competency frameworks; and strengthening administrative discipline, order, and public service culture throughout the system.

Promoting digital transformation and modernizing VSS’s system.

In the realm of building e-Government and digital government, VSS continues to synchronously implement tasks related to digital transformation and Project 06 of the Government. This includes ensuring the connection and interoperability of VSS's information systems with the Data Interconnection Axis of the Ministry of Finance and the National Public Service Portal.

The goal is that by the end of 2026, 90% of work records will be processed online (excluding confidential records), and 100% of units within the VSS’s system will send and receive electronic documents. Furthermore, professional software and national databases on insurance will continue to be upgraded and improved to meet management requirements and serve citizens and businesses.

To ensure the synchronous and effective implementation of the Administrative Reform Plan 2026, VSS requires all units in the system to recognize administrative reform as a regular task, with heads of units being directly responsible for its implementation. The results of administrative reform will be used as criteria for evaluating the level of task completion, reviewing emulation, and annual commendation.

The inspection, supervision, evaluation, and determination of the Administrative Reform Index 2026 will be carried out seriously and objectively, and funding for administrative reform will be implemented in accordance with the regulations of the Ministry of Finance, ensuring thrift and effectiveness.