Accordingly, in order to continue to innovate service styles and attitudes towards patient satisfaction and improve the quality of medical treatment, the Department of Health requires its attached medical units to build plans to reduce referrals to plan to develop new, spearhead, and in-depth techniques.

At the same time, the goal is to develop and implement a plan to improve the quality of medical treatment at domestic and non-public medical facilities by 2023, focusing on reforming the Department of Examination, Emergency Department, and Resuscitation Department, Laboratory and clinical departments at the units.

The Department of Health requires hospitals to synchronously conduct medical treatment covered by health insurance using chip-based citizen identity cards to replace the health insurance card or via the VneID application of the Ministry of Public Security (source: Internet)

The Department of Health noted that hospitals must reform administrative procedures in medical examination and treatment; make appointment bookings by phone, or through the hospital's website or software connected to the hospital, in order to reduce waiting time, and avoid overload at the hospital; improve professional ethics and spirit of patient service attitude, ensure patient satisfaction.

In particular, it is crucial to well manage medical examination and treatment covered by health insurance, publicity and transparency, to prevent the abuse of technology and medicines, and profiteering from the health insurance fund; control the implementation of professional, technical, anti-drug, technical and testing procedures during medical treatment; ensure the interests of patients and ensure the balance of health insurance funds in the locality.

In addition, the Department of Health also requires hospitals to synchronously conduct medical treatment with health insurance by using chip-based ID cards to replace the health insurance card or via the VneID application of the Ministry of Public Security; fully equipped with technical means and trained human resources for the implementation; strengthen guidance for people./.