A solid foundation from technological mastery

To date, around 70% of public hospitals nationwide have completed the implementation of electronic medical records (EMR) — a major step forward since March 2025, when the Prime Minister issued Directive No. 03 requiring the health sector to complete EMR adoption by September 30, 2025.

In many localities, notably Gia Lai and Hoa Binh, Viettel Solutions has worked alongside local authorities to successfully implement electronic medical records, helping millions of patient visits to be recorded, stored, and retrieved safely each year.

Thanks to a harmonious combination of technology, flexible deployment models and rapid implementation — imbued with Viettel’s “soldier’s spirit” — the pace of EMR deployment has accelerated while still ensuring “right standards – right requirements”.

To complete the large volume of work involved in implementing electronic medical records for many healthcare facilities at the same time, Viettel Solutions mobilised its nationwide workforce, dividing them into teams responsible for each hospital, with every team including experienced key personnel. The work was broken down into smaller tasks so that many people could participate. Simpler tasks were quickly taught to new staff so that everyone could work in parallel and continuously.

Once the implementation capacity challenge was resolved, Viettel Solutions focused on addressing limitations in IT infrastructure such as outdated equipment, weak networks, and unstable Wi-Fi, relying on the characteristic determination and resilience of Viettel staff.

In practice, implementing electronic medical records is not simply a matter of installing software; it involves changing the entire operating model of a hospital, from examination and treatment processes to data entry, testing, and payment. This gives rise to another issue: the IT literacy of doctors and nurses, who have traditionally focused mainly on their medical expertise.

Viettel Solutions organised dozens of training courses for medical staff, not only teaching them how to use the software but also guiding them through operating procedures and system connectivity between departments. Viettel staff sat beside doctors during consultations, performing tasks together, correcting errors, and patiently listening to even the smallest concerns. It was precisely this perseverance, empathy, and dedication that gradually transformed initial doubts into partnership and scepticism into trust.

At the same time, Viettel Solutions’ full mastery of technology allows it to apply different EMR models suited to the characteristics of each healthcare facility. For major hospitals, Viettel has adopted the Enterprise EMR model — an electronic medical record system successfully implemented at the National Hospital for Tropical Diseases.

The “Ready-to-Use EMR” model is designed for provincial and district hospitals with smaller scales.

Beyond technological capability, Viettel staff work alongside doctors and nurses to address questions and provide support throughout the EMR implementation process, aiming for strong digital transformation in healthcare facilities.

These solutions are the key to Viettel Solutions’ achievement in rolling out electronic medical records to more than 200 hospitals and healthcare facilities in recent times.

“After this phase, 100% of healthcare facilities will be using electronic medical records, helping to reduce hospitals’ operating costs and enhance management capacity, thereby promoting a people-centred approach to medical examination and treatment,” said Nguyen Viet Anh, Director of the Healthcare–Education Customer Centre at Viettel Solutions.

From electronic medical records to smart hospitals

In the digital transformation of the health sector, electronic medical records are not merely a step towards replacing paper files with digital data but a fundamental platform that helps place people at the centre of all examination and treatment activities. When all medical information is digitised and interconnected, treatment no longer revolves around administrative procedures or management systems, but focuses entirely on the experience, health, and interests of the patient.

The goal of implementing electronic medical records is to move towards 100% of healthcare facilities operating on digital platforms, thereby enabling the application of technological solutions to fundamentally change examination and treatment processes and related activities.

When data is synchronised and flows automatically, hospitals can significantly reduce the time spent on administrative tasks, from reception, referrals, and storage to payment. Doctors and medical staff thus have more time to focus on professional work and quality of patient care.

At the same time, electronic medical records create a stable and transparent data system that helps hospital leaders manage professional activities more easily, monitor service quality, and make accurate operational decisions.

One of the greatest values that electronic medical records bring is a vast, standardised, and interoperable medical data resource. This data is the “fuel” for developing AI applications in healthcare — a technology that Viettel Solutions is focusing on researching and deploying.

Thanks to AI, doctors can make faster and more accurate decisions in diagnosis and treatment. Patients can receive early warnings about health risks and be offered treatment plans or follow-up tailored to their individual conditions. AI also plays the role of a “global medical assistant”, helping to share medical knowledge from central-level hospitals down to district and commune levels. Doctors at lower levels can inherit professional experience from higher levels, and people in all regions — whether in urban or rural areas — can have access to modern and equitable healthcare services./.

The large-scale deployment of electronic medical records helps create a “central library” of digital medical information, where every patient’s data is securely stored and can be accessed when needed. This not only serves immediate treatment work but also opens long-term value for training, scientific research, and innovation.

A smart hospital is not a final destination but rather a continuous development journey in which technology and people evolve together. Designing and implementing smart hospitals cannot follow a “one-size-fits-all” model. With its technological autonomy, Viettel Solutions is striving to “smartify” each domain within hospitals, guiding them from basic digitisation to interconnected software systems, and then further upwards to higher levels of automation and intelligence. On this journey, Vietnamese people will benefit from the technological achievements of the 4.0 era.