3.How is the administrative procedure ‘Settling pension benefits for individuals participating in voluntary social insurance, preserving the contribution period’ implemented?

Based on point 8.2, clause 8, Section III of the Appendix accompanying Decision No. 896/QD-BHXH of the General Director of Vietnam Social Security, the procedure for implementing this administrative procedure is as follows:

1. Document submission: Participants in voluntary social insurance, individuals preserving the contribution period (including those serving a prison sentence, individuals illegally emigrating and returning to the country for legal settlement, individuals whose missing declaration decision has been canceled by the court) submit documents through one of the following methods:

a. Via electronic transactions: Individuals register to receive an authentication code and submit electronic documents to the Vietnam Social Insurance’s Public Service Portal or through the I-VAN organization (if registered to use the I-VAN service). If not converting paper documents to electronic format, submit paper documents to the social insurance agency via postal services.

b. Via postal services.

c. Directly at the social insurance agency.

2. Receive results: Employees receive:

• Relevant paper documents in the registered form (directly at the social security agency or via postal services or through electronic transactions).

• Receive pension, benefits in one of the following forms:

+ Through personal bank account.

+ Via postal services.

If authorizing someone else to receive, follow the regulations in the E-services “Authorization to receive unemployment benefits” or the original copy of the Authorization Contract as regulated by the law.