Photo for illustration (source: Internet) 

The process regulates the order of settlement of funeral allowance following the inter-connected administrative procedures of death registration, deletion of permanent residence registration and funeral allowance via the national public service portal and the settlement of one-off death gratuity and monthly death gratuity for relatives of the deceased employees following the inter-connected administrative procedures.

Pilot process in paying for funeral allowance following inter-connected administrative procedures

Accordingly, individuals can register a death for deceased employees to get the funeral allowance via the national public service portal in the following cases:

- Employees who are reserving the period of payment for social insurance premium but die and have contributed to the compulsory social insurance fund for at least 12 months.

- Employees who have contributed to compulsory and volunteer social insurance for at least 60 months.

- Voluntary social insurance participants who have contributed to the compulsory social insurance fund for at least 12 months but die or are waiting for retirement to get a pension.

- Employees who are getting monthly retirement pension or monthly social insurance allowance.

Specifically, the order of settlement of funeral allowance includes:

- Receiving dossiers and checking the information in line with regulations.

- Making a list of beneficiaries and giving them the funeral allowance.

Photo for illustration (source: Internet) 

Time for settlement of application for the funeral allowance will not exceed 10 working days after the full dossiers are received. 

The settlement of one-off death gratuity or monthly death gratuity will be made after paying for the funeral allowance following the inter-connected administrative procedures via the national public services portal.

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Outcomes and Future Recommendations

Despite challenges, the pilot process showed promising results in terms of efficiency, with processing times reduced by approximately 40% in the tested regions. The following recommendations were made for further refinement and expansion:

1. Expanding Digital Literacy Programs – Providing training to users unfamiliar with online application processes.

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1. Enhancing System Security – Strengthening cybersecurity measures to protect sensitive beneficiary data.

2. Scaling Up Nationally – Gradually extending the system across the country while addressing region-specific concerns.

3. Introducing Helpline Support – Establishing dedicated support centers to assist applicants with technical or procedural difficulties.

Photos of illustrations

The 2022 pilot process for paying funeral allowances marked a significant step toward modernizing administrative procedures. By leveraging technology and fostering inter-agency collaboration, the initiative aimed to provide timely financial relief to families in need. With further refinements and expansion, such a system could serve as a model for other social welfare programs in the future.