This is a specific objective of the Project on upgrading the implementation of the one-stop shop mechanism in administrative procedures settlement, which has just been approved by the Prime Minister.

Waiting time at the one-stop-shop down to 30 minutes maximum for one transaction (Illustrative image)

Accordingly, the overall goal set out in this Decision is to renew the implementation of the one-stop shop and interagency one-stop shop mechanisms.in handling administrative procedures, with a view to not being dependent on administrative boundaries or associated with digitization, etc. to improve service quality and contribute to the formation of population, digital enterprises, digital economy, digital society, etc.

The specific goal set in 2022 is to shorten the waiting time of people and businesses at the one-stop shop to an average of 30 minutes per transaction.

By 2025, the amount of waiting time for people and businesses is shortened to an average of 15 minutes per transaction; the minimum time for receiving and processing dossiers is 30 minutes/dossier through the following measures:

- Cutting procedures or steps for checking and verifying information when it is available in national databases, specialized databases and information systems providing public services;

- Simplifying dossiers and papers to be submitted and received on the basis of reusing digitalized documents and papers in national databases, specialized databases and information systems providing public services.

At the same time, at least 30% of people and businesses performing administrative procedures do not have to re-provide accepted information, papers and documents upon successful implementation of previous administrative procedures. By 2023-2025, this target will increase to 80%.

In particular, by 2025, the satisfaction level of organizations and individuals towards the quality of public service provision will reach at least 95%.

This Decision takes effect from March 27, 2021./.