Ha Noi is also actively deploying digital platforms to improve public services. After nearly a year of official operation, from June 28, 2024, to May 20, 2025, the “Digital Capital Citizen” app – iHanoi - has reached nearly 5.7 million user accounts with 50 million visits. The app enables citizens perform over 300 online administrative procedures and submit feedback to local authorities. To date, iHanoi has received nearly 70,000 public feedback submissions, 87% of which have been addressed in a timely manner.

Data integration has also proven effective in other areas such as death registration, deregistration of permanent residence, and processing funeral and survivorship benefits. Citizens can now submit applications via the National Public Service Portal or VNeID app, without having to visit multiple agencies.

Tran Thi Hanh, a resident of Hang Bac Ward, Hoan Kiem District, recalled: “When a family member passed away earlier this year, I only needed to submit an electronic application via the VNeID app. The system automatically connected with the relevant agencies, and I didn’t need to provide additional paperwork like before. I received the funeral allowance within six days.” Currently, the processing time for survivorship benefits has been reduced from 15–30 days to just 6–18 days, depending on the beneficiary and type of benefit.

Another notable development is the use of digital identity in healthcare and insurance payment. Citizens only need to authenticate via VNeID, and data is automatically shared between hospitals, the social insurance agency, and the local People's Committee.

Le Van Hung, a resident of Thanh Xuan District, shared: “In January 2025, I fell ill and only needed VNeID to submit my application for sick leave benefits. I no longer had to submit residency confirmation, ID cards, or household registration copies. Two days later, I received the payment.”

As of May 15, 2025, 8.1 million individuals had their information updated in the Social Insurance Database and verified against the National Population Database, accounting for 98.11% of all people enrolled in social insurance, health insurance, and monthly welfare programs under the management of Social Insurance Area I.

Data integration is also delivering tangible results in other sectors, particularly land administration, taxation, and public services in Ha Noi.

According to the Ha Noi Department of Agriculture and Environment, all citizens are now exempt from presenting or submitting ID cards when handling land-related administrative procedures, thanks to the city’s portal being connected with the National Public Service Portal and the Ministry of Public Security’s Population Database. Additionally, 98% of fees and charges for administrative procedures are now cashless using QR codes. Three administrative procedures are fully processed online via the city's Public Service Portal: first-time land use right certificates, mortgage registration, and mortgage cancellation for secured transactions.

At the same time, integrated data helps banks better assess creditworthiness, manage risk, and prevent fraud and bad debt. For tax and treasury agencies, data connectivity ensures tighter, more transparent control over budget revenue and expenditure.

More importantly, citizens and businesses benefit from faster, more accurate procedures without needing to submit duplicate documents. This forms a vital foundation for developing a modern digital financial ecosystem, fostering digital economic growth, and ensuring national financial safety and security.

Despite these significant achievements, Ha Noi still faces several challenges. Technical infrastructure in many suburban wards and communes remains incomplete, operational software needs upgrading to handle special cases, grassroots staff often lack the skills to utilise data effectively, and the legal framework still contains overlapping provisions.

To address this, Ha Noi issued Directive No. 08/CT-UBND on April 29, 2025, on the use of electronic records citywide. The directive affirms the legal validity of electronic records and strictly prohibits requiring paper documents if valid digital versions exist. It also bans the simultaneous use of both paper and electronic procedures for the same process, aiming to end the “half-digital, half-paper” situation and ensure that all administrative procedures and interactions between the State and citizens or businesses are conducted entirely in digital form.

The integration of data across population, land, social insurance, healthcare, and finance–banking sectors not only shortens the time needed to process administrative procedures but also plays a crucial role in building citizen-centred digital government.

Together with the development of digital platforms such as VNeID, iHanoi, and electronic payment systems, Ha Noi is steadily affirming its pioneering role in building a modern, transparent, and efficient system of e-government. The results achieved thusfar not only bring tangible benefits to the people of the capital but also serve as a model for other localities to follow—towards the shared goal of developing a digital nation for the happiness of the people and the broader interests of the nation.