The information was given at the online conference "Introduction to the National Public Service Portal and benefits for businesses" conducted by the Advisory Council for Administrative Procedure Reform of the Prime Minister in collaboration with the World Bank on May 19.

Speaking at the conference, Minister and Chairman of the Government Office Mai Tien Dung said that online implementation of administrative procedures is of great benefits to the people, businesses and the National Public Service Portal is the most effective "channel" in "electronicizing" administrative procedures.

Opened since December 9, 2019, the National Public Service Portal has achieved positive results, which demonstrates the Government's goal of serving the people and businesses. In particular, there have been 140,000 accounts registered, over 35 million visits, over 7.3 million status sync records and over 68,000 records handled through the National Public Service Portal.

The system also supports over 11,000 calls; over 5,600 feedbacks and recommendations from people and businesses; has integrated 395 online public services on the National Public Service Portal, including 232 public services for businesses.

The total social costs saved for applying online public services are about 6,490 billion dong per year, of which, the National Public Service Portal alone contributes 3,036 billion dong per year.

According to a report by the Government Office, after six months of opening the National Public Service Portal, from only 08 service groups in the beginning, now there have been 389 online public services (160 for citizens, 229 for businesses). The system has provided online payment function for citizens and businesses to pay related financial obligations. Many public services are of great interests of the businesses, such as promotional activities, electricity supply, tax payment, fees, declaration, tax payment extension request, etc.

Groups of administrative procedures with high frequency of implementation have been integrated into the gate and have effectively served businesses such as: Some procedures for social insurance and health insurance; groups of procedures for registration or notification of promotion; groups of procedures for applying for certificates of origin (C/O); Fine payment for traffic violations; tax procedure groups, etc. and many other specific procedures.

Since May 12, the National Public Service Portal has provided 06 additional public services to support people and businesses during the COVID-19 epidemic. Accordingly, 06 public services are provided, including: Supporting workers to postpone labor contracts and take leave without salary; Supporting employers to borrow capital to pay workers' discontinued wages; Declaring extension of corporate tax payment; Declaring extension of personal tax payment; Temporarily closing the retirement fund; Receiving and handling feedback and recommendations regarding supporting people and businesses with difficulties caused by the COVID-19 pandemic.