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In the third quarter of 2019, the whole sector will continue to renovate the service and payment mechanism for social insurance and unemployment insurance through the public utility organization of the State and through ATM to ensure professionalism and convenience for citizen; strictly manage beneficiaries, increase and decrease notices in time and ensure cash safety; continue to pilot the IT application in payment of pensions, social insurance allowances by post. As a result, by August 2019, the whole sector is administering payments of about 3.1 million people receiving monthly social insurance benefits, of which: Cash payment for about 2.6 million people; spending on personal accounts for about 558 thousand people; paid to millions of people enjoying one-time benefits, funeral expenses, sickness, maternity, convalescence benefits. The payment of regimes is timely, accurate, sufficient and safe.

Regarding the application of IT, the Social Security Industry continues to drastically conduct in professional activities as well as in transactions and administrative procedures, which is highly appreciated by people and organizations. In the third quarter of 2019, 100% of documents sent to Vietnam Social Security (other than confidential and specific documents) will be received and issued electronically. Electronic transactions are implemented in all areas: collecting and provide social insurance books; health insurance cards; solve the regimes; expertise and payment of medical examination and treatment expenses covered by health insurance. In addition, the health insurance assessment information system has connected nearly 100% of medical examination and treatment facilities with health insurance from the commune to the central level, contributing to managing and monitoring the implementation of health services, ensuring benefits for the sick.

In the coming time, Vietnam Social Security continues to consult with the Government, and effectively implement the Government's Resolutions, documents and plans of the Industry to drastically promote reforms of administrative procedures and electricity transactions and streamline the organizational structure of Vietnam Social Security, etc. Furthermore, the mission is to continue to review and standardize business processes according to the criteria of integration and management by IT; put IT application criteria into one of the evaluation results of units in the Industry.

Additionally, the task is to continue to strengthen the training and professional fostering for officials, public servants and employees of the social insurance industry; improve the sense of responsibility, service and discipline of civil servants and officials, especially those who directly come into contact with organizations and businesses, resolutely review and handle officers who commit violations in performing official duties; streamline payroll throughout the Industry to ensure compliance with the requirements and schedule required by the Government.

It is essential to renovate propaganda activities in a professional and timely manner in informing changes of policies, forms and dossiers for enterprises and employees to know before applying the new policy; improve the efficiency of customer care system oriented administrative reform, IT application on artificial intelligence and customer care through an automated answering  system to promptly support, advise and answer inquiries about social insurance, health insurance and unemployment insurance policies for people and businesses./.