According to a summary report on the results of the PAR index of ministries, ministerial-level agencies, and People's Committees of provinces and centrally run cities, presented by the  by the Ministry of Home Affairs, the component index "administrative procedure reform" has been evaluated multidimensionally in ministries, branches, and People's Committees of provinces and cities with survey results for administrative reform fields being possible. important and quite comprehensive.

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Specifically: 88.88% of the people surveyed said that there are no civil servants or public employees who cause trouble or harassment. Forms of access to policy information. Resolve administrative procedures in accordance with the people’s requirements. The level of the  people's satisfaction with administrative procedures in general in 63 provinces and cities ranges from 74.90% to 92.86%. The level of people's satisfaction with the settlement results in general in the country and the component satisfaction indexes in 2023 increased compared to 2022, from 1.93. % -2.72%. The results of the 2023 survey show that the satisfaction indexes of state administrative services in 2023 and the PAR index in 2023 of ministries, ministerial-level agencies, and People's Committees of provinces and centrally run cities have had positive results. Very positive changes bring convenience and speed to people in matters related to state administration, contributing to ensuring social security, ensuring national defense and security, and socio-economic development of the country.

In terms of the quality of service of civil servants, 88.88% of the people surveyed believe that there are no public servants who cause trouble or harassment and 90% think that no citizen has to pay money out of the  regulations for get the job done.

The nation-wide surveyed people are satisfied with the formulation and implementation of policies in general at 82.49%, making an increase compared to the year 2022 (79.72%). People are satisfied with the 4 elements and 23 component elements of the content of policy construction and implementation at different levels, with the difference between levels is not being high.

In particular, the level of people's satisfaction with 4 factors includes: Government explaination accountability on policies is 81.93%; The opportunity for the people to participate in the process of developing and implementing policies is 81.83%; The quality of government policy implementation is 82.49%; As a result, the impact of the policy is 82.74%.

The level of people's satisfaction with the formulation and implementation of government policies in 63 provinces and cities ranges from 75.14 - 90.47%.

There are 5 provinces and cities that receive the highest level of people's satisfaction with policy formulation and implementation: Quang Ninh, Thai Nguyen, Hai Phong, Ha Tinh and Lao Cai; The 5 lowest provinces are: Bac Kan, Binh Phuoc, Cao Bang, Bac Ninh and Long An.

Delegates attend the conference

Over the past years, the Citizen Satisfaction Index has brought positive results and impacts to both State administrative agencies and people. SIPAS has been promoting administrative agencies to make more and more efforts and determination to reform administration, improve the quality of service to the people, enhance people's satisfaction and provide a basis for State administrative agencies to The country identifies and implements more appropriate and effective solutions to achieve the set goals.

The team of officials, civil servants, and public employees are gradually changing their awareness, thinking, and actions in the direction of concern, for the benefit, for the satisfaction of the people and to meet the people's needs and expectations. The People and society are gradually paying attention, supporting, monitoring, and giving more positive feedback to State administrative agencies to jointly build an administration that serves and takes people as the center, bringing satisfaction to people.

Collecting information to measure people's satisfaction in 2023 will be done through surveys in the form of distributing questionnaires directly to the peoples. 40,230 people at the 18 years or older were selected by stratified random sampling method from 1,170 villages, hamlets, residential groups, neighborhoods/585 communes, wards, towns/195 districts, towns, and cities. Provincial city of 63 provinces and centrally run cities.

From feedback from 39,765 peoples of all demographics, the Ministry of Home Affairs compiled and analyzed data and built the People's Satisfaction Index with the services of state administrative agencies. 2023. This is a set of 45 indicators reflecting people's judgments and assessments; 51 indicators reflect the level of satisfaction and 10 indicators reflect people's needs and expectations. This set of indicators comprehensively and in detail reflects the quality of service of State administrative agencies to the people in 2023 of the whole country in general and of each province and centrally run city in particular./.