AWARDS

     INNOVATION (3 Awards)

Creation of an innovative technology, product or service which has led to improvements in services or products

1. SOCSO Malaysia for SOCSO Electronic Rehabilitation System (e-Pulih)

e- PULIH is the first 24/7 operational service by SOCSO for application of implants for its beneficiaries. This online portal strengthens the collaboration between the Ministry of Health and SOCSO through the sharing of expertise and infrastructure in the delivery of high-impact facilities to the public at low cost. e-Pulih has transformed SOCSO’s productivity by greatly reducing response time, increasing accessibility and overall transforming service delivery to its stakeholders.

2. SSS Philippines for New Strategies in Ensuring Compliance: “Oplan Tokhang”- SSS Style, RACE, and WDLG

The strategies ensures the compliance of employers to the Social Security Law of covering their employees and regularly remitting their contributions, the SSS designed this three-prong approach, Collection via Court Actions: “Oplan Tokhang”- SSS Style, Run After Contribution Evaders (RACE), Seizure of Properties through Warrants of Distraint, Levy, and Garnishment (WDLG)

3. CPF Singapore for CPF Retirement Planning Service (CPRS) Online

CPRS Online provides an additional channel for members to access their personalized CPRS infographics anytime, anywhere via a digital platform instead of attending face-to-face session. To help more Singaporeans aged 54 plan for their retirement by making CRPS available online for greater ease of access and convenience.

      TRANSFORMATION (1 Award)

 A practice that has resulted in improvement in the overall effectiveness, efficiency, and success of the organisation

1. National Fund for Veteran (NFV) Cambodia for Faster Information Gathering and Data Collection through cooperation with the Cambodia Veteran Association (CVA)

Cooperation with the Cambodia Veteran Association (CVA) allows NFV to access faster and reliable information through the CVA’s information flow with the local authority.  Through a new means of information gathering, NFV could easily identify those who fail to report the death of the pensioners, thus resulting in better information management and financial cash-flow system within the institution.

      CUSTOMER SERVICE (3 Awards)

Organisations that have implemented successful customer service strategies which are able to meet customer’s expectations in terms of delivery and quality of service.

1. National Social Security Fund (NSSF) Cambodia for Health Insurance Scheme (HIS)

Health Insurance Scheme is the second scheme project of the NSSF in order to reach out and address the coverage and collection to concern growing and insuring for private sectors. This project aims to insuring profit security, contributing to poverty reduction, and promoting social stability.

2. National Social Security Fund (NSSF) Laos for Extending Services via Banking

The contribution payment will be made available via counter services, mobile banking application, ATM and EDC machine. This kind of payment facility marks the first ever modernization in contribution payment of social security system in Laos.

3. Social Security Office Thailand for SSO Multi-platform electronic self-services

The SSO aims to reform e-services in response to different needs of clients with easier, faster, and cheaper service by using digital technology that shifts their habits from being served by staff to self service. It includes electronic contribution payment for employer, mobile application for insured persons, and electronic reimbursement for dental service providers.

      STRATEGIC COMMUNICATION (2 Awards)

Organisations that have pushed the boundaries when it comes to their communications strategy in order to ensure they truly engage with their members using various communication channels.

1. Employee Trust Fund Brunei for Relationship Managers for Informal Sector

This is to increase the number of self-employed registrations and contributions by the self-employed individuals. It is to achieve one of the strategic planning of TAP which is to increase participation on the voluntary savings scheme.

2. The Employees’ Compensation Commission’s Philippines for Information Dissemination Program (ECConnects)

Activities under the project include the creation of 14 Regional Extension Units, extensive ECP orientation, launching of ECC’s Facebook Page, TV and radio ad campaign, and pervasive merchandising across the country.

      INFORMATION TECHNOLOGY (4 Awards)

Organisations that run their business using effective and reliable technologies that are essential to drive efficiency and productivity, and improve organizational outcomes and performance.

1. BPJS Ketenagakerjaan, Indonesia for Empowering Indonesia Social Security through BPJSTK Mobile Application Reform

BPJS Ketenagakerjaan reforms its mobile application. These strategic initiatives aim to strengthen operational excellence, and BPJS Ketenagakerjaan capacity through anyhow, anywhere, anytime, and zero fraud aspect

2. Employees Provident Fund (EPF) Malaysia for the EPF Mobile Application: i-Akaun and e-Caruman 

The EPF has embarked on a journey towards digital transformation with the launch of two mobile applications, - i-Akaun in 2014 (for members) and e-Caruman in 2016 (for employers). This is one of the initiatives to cater to the growing demand of users in electronic delivery channels.

3. PhilHealth the Philippines for PhilHealth Data-Driven Transformation

It is key in delivering the strategic performance and citizen centric vision of the agency, while creating the necessary paradigm shift to change traditional information culture, processes, and technologies. This decision support approach was instituted via a ‘single source of truth’. The on-going transformation provides strategic & tactical dashboards with Process, People, and Technology.

4. Viet Nam Social Security (VSS) for Developing health insurance management, medical review and payment system 

To meet the demand of management and improve the efficiency of health insurance assessment, the VSS built a Health Insurance Medical Information Review System: to connect to over 12,000 medical centers from central to communal levels nationwide and to standardize the data input for data sharing and information exchange between medical centers and social insurance agencies.

     INSURANCE COVERAGE (1 Award)

Insurance and social security schemes that have developed their proposition with a clear focus on retirement, health and meeting member’s needs.    

1. National Health Security Office (NHSO), Thailand for National Beneficiary Registration Centre: A Critical Mission for Universal Health Coverage Achievement 

NHSO aggregates all existing beneficiary registration data and provides eligibility verification service for all Thais. Not only does the operation decrease duplicate enrolments and redundant reimbursement, it also correctly identifies uninsured persons and facilitates a seamless transition among schemes.

     FINANCIAL LITERACY (1 Award)

Organisations that have introduced and provide advisory services on financial literacy and retirement planning to address issues on adequacy of member’s savings for retirement.

1. Government Service Insurance System (GSIS), the Philippines for the GSIS Financial Assistance Loan (GFAL)

GFAL is a balance transfer and debt-consolidation facility in one for the Department of Education personnel across the country who have outstanding loan with private lending institutions. It features a lower monthly amortization and interest rate of 6% per annum and a longer payment period of six years with zero processing fee.

     GOOD GOVERNANCE (2 Awards)

Organisations that have exhibited good governance in operations through transparency and accountability for sound financial and operational transactions.

1. National Social Security Fund for Civil Servant (NSSFC) for the Increasing Minimum Pensions Project

The increasing minimum pensions project is set up to address issues related to raising minimum pensions and settle the relevant complications. Since the end of March, the project was completely achieved the goal with increase minimum pension reach to 480,000 Riels (USD 120) due to the schedule setting

2. BPJS Kesehatan, Indonesia for the Open Platform Regulation Implementation: Clear Cut Presidential Instruction Monitoring

BPJS Kesehatan initiated an innovative method to monitor the progress of Presidential Instruction Number 8 of 2017 by using monitoring dashboard tool own by Presidential Staff Office. This good practice has been proven significantly giving the impact to increase health care facilities number and membership coverage.