Accordingly, the creation of accounts for citizens on the National Public Service Portal (NPSP) is performed by officials at the Public Administration Service Center and the One-Stop-Shop Department at all levels.

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The official dispatch emphasizes, citizens' accounts can only be created on the NPSP from the accounts of civil servants and public employees at the Public Administration Service Center or the One-Stop Department at the ministries, branches and localities that have been decentralized when citizens come to carry out administrative procedures at these agencies.

Citizens will have to provide their ID card number or citizen identity number in order to check and look up their accounts in the NPSP's system. At the same time, the mandatory information of citizens entered by officials to create an account includes:

- ID card/citizen identity number;

- First and last name;

- Date of birth;

- Phone number. This phone number must belong to the registered account owner and will be used to receive the 6-digit OTP and password.

- Attach scanned ID card or citizen identity card files (2 sides, save as 01 file in doc, docx or pdf format).

Also, it is mandatory to choose the unit of the Public Administration Service Center or the One-Stop-Shop Department where the staff works.

In addition, the Official Dispatch also guides the handling of some common error cases.